Under certain circumstances, a numeric error code appears on the front panel. Follow the advice in the Recommendation column to resolve the error. If the recommendation does not seem to solve the problem, call your service representative.
If an error code appears on the front panel that is not included in this list, turn off the printer and then turn it back on. If the problem persists, call your service representative.
Error Code: 03.21:01
Recommendation: > PSU under voltage detected.
1. Turn off the printer and unplug both power cords.
2. Check that the power cords are not visibly damaged.
3. Ensure that the input voltage is within specifications (180–264 V AC).
4. Plug in both power cords and make sure they are fully inserted.
5. Turn on the printer.
Recommendation: > PSU under voltage detected.
1. Turn off the printer and unplug both power cords.
2. Check that the power cords are not visibly damaged.
3. Ensure that the input voltage is within specifications (180–264 V AC).
4. Plug in both power cords and make sure they are fully inserted.
5. Turn on the printer.
Error Code: 03.22:01
Recommendation: > PSU overvoltage detected.
1. Turn off the printer and unplug both power cords.
2. Check that the power cords are not visibly damaged.
3. Ensure that the input voltage is within specifications (180–264 V AC).
4. Plug in both power cords and make sure they are fully inserted.
5. Turn on the printer.
Recommendation: > PSU overvoltage detected.
1. Turn off the printer and unplug both power cords.
2. Check that the power cords are not visibly damaged.
3. Ensure that the input voltage is within specifications (180–264 V AC).
4. Plug in both power cords and make sure they are fully inserted.
5. Turn on the printer.
Error Code: 14.72:01
Recommendation: > Zero voltage detected.
1. Turn off the printer and unplug both power cords.
2. Check that the power cords are not visibly damaged.
3. Ensure that the input voltage is within specifications (180–264 V AC).
4. Plug in both power cords and make sure they are fully inserted.
5. Turn on the printer.
Recommendation: > Zero voltage detected.
1. Turn off the printer and unplug both power cords.
2. Check that the power cords are not visibly damaged.
3. Ensure that the input voltage is within specifications (180–264 V AC).
4. Plug in both power cords and make sure they are fully inserted.
5. Turn on the printer.
Error Code: 14.73:01
Recommendation: > Very low voltage detected.
1. Turn off the printer and unplug both power cords.
2. Check that the power cords are not visibly damaged.
3. Ensure that the input voltage is within specifications (180–264 V AC).
4. Plug in both power cords and make sure they are fully inserted.
5. Turn on the printer.
Error Code: 14.74:01
Recommendation: > Low voltage detected.
1. Turn off the printer and unplug both power cords.
2. Check that the power cords are not visibly damaged.
3. Ensure that the input voltage is within specifications (180–264 V AC).
4. Plug in both power cords and make sure they are fully inserted.
5. Turn on the printer.
Error Code: 14.75:01
Recommendation: > Excessive voltage detected.
1. Turn off the printer and unplug both power cords.
2. Check that the power cords are not visibly damaged.
3. Ensure that the input voltage is within specifications (180–264 V AC).
4. Plug in both power cords and make sure they are fully inserted.
5. Turn on the printer.
Error Code: 14.87:10
Recommendation: > Curing power regulator overtemperature detected.
1. Turn off the printer.
2. Check that the ambient temperature is within printer specifications (15–35°C).
3. Check that the electronic enclosures at the rear of the printer are properly ventilated.
4. Turn on the printer.
Error Code:16.01:00
Recommendation: > The printer is unable to warm up within a preset time limit.
1. Turn off the printer and unplug both power cords.
2. Check that the power cords are not visibly damaged.
3. Ensure that the input voltage is within specifications (180–264 V AC).
4. If the voltage is low, decreasing the curing temperature may help.
5. Plug in both power cords and make sure they are fully inserted.
6. Check that the ambient temperature is within printer specifications (15–35°C).
7. Check that the electronic enclosures at the rear of the printer are properly ventilated.
8. Turn on the printer.
Error Code: 16.02:00
Recommendation: > The printer is unable to cool down within a preset time limit.
1. Check that all fans are working and unblocked when printing.
2. Turn off the printer.
3. Check that the ambient temperature is within printer specifications (15–35°C).
4. Check that the electronic enclosures at the rear of the printer are properly ventilated.
5. Turn on the printer.
Error Code:16.03:00
Recommendation: > Excessive heat in the printer.
1. Check that the ambient temperature is within printer specifications (15–35°C).
2. Reduce the curing temperature and/or increase the number of passes.
3. Check that all fans are unblocked.
Error Code:16.04:00
Recommendation: > Insufficient heat in the printer. Check that the ambient temperature is within printer specifications (15–35°C).
Error Code:16.11:10
Recommendation: > Curing temperature sensor measurement out of range (temperature sensor 1 failed or not connected).
1. Turn off the printer.
2. Check that the ambient temperature is within printer specifications (15–35°C).
3. Check that the electronic enclosures at the rear of the printer are properly ventilated.
4. Turn on the printer.
Error Code: 16.12:10
Recommendation: > Curing temperature sensor measurement out of range (temperature sensor 2 failed or not connected).
1. Turn off the printer.
2. Check that the ambient temperature is within printer specifications (15–35°C).
3. Check that the electronic enclosures at the rear of the printer are properly ventilated.
4. Turn on the printer.
Error Code: 16.13:10
Recommendation: > Curing temperature sensor measurement out of range (temperature sensor 3 failed or not connected).
1. Turn off the printer.
2. Check that the ambient temperature is within printer specifications (15–35°C).
3. Check that the electronic enclosures at the rear of the printer are properly ventilated.
4. Turn on the printer.
Error Code: 16.14:10
Recommendation: > Curing temperature sensor measurement out of range (temperature sensor 4 failed or not connected).
1. Turn off the printer.
2. Check that the ambient temperature is within printer specifications (15–35°C).
3. Check that the electronic enclosures at the rear of the printer are properly ventilated.
4. Turn on the printer.
Error Code: 16.84:03, 16.85:03
Recommendation: > Air curtain resistor out of range. Check that the air curtain fans (at the front of the curing module) are working and unblocked.
Error Code: 21:13
Recommendation: > Unable to move the maintenance cartridge along its whole path.
1. Turn off the printer.
2. While the printer is off, remove the printhead maintenance cartridge manually.
3. Make sure that the printhead maintenance cartridge path is clear. Remove any visible obstacles
(paper, plastic parts, and so on) restricting the movement.
4. Reinstall the printhead maintenance cartridge.
5. Turn on the printer.
6. If the error persists, replace the maintenance cartridge.
Error Code: 21.2:10
Recommendation: > Maintenance cartridge error.
1. Turn off the printer.
2. Remove and reinsert the maintenance cartridge.
3. Turn on the printer.
4. If the error persists, replace the maintenance cartridge.
Error Code: 21.5:03
Recommendation: > The part that advances the printhead maintenance cartridge web wipe is blocked.
1. Turn off the printer.
2. Remove and reinsert the maintenance cartridge.
3. Turn on the printer.
4. If the error persists, replace the maintenance cartridge.
Error Code: 25.n:10 (where n = the ink cartridge number)
Recommendation: >A possible error in the ink cartridge pressure sensor has been detected. The ink level reported may not be accurate. Call your service representative if feasible.
Error Code: 27.1:00
Recommendation: > Several blocked nozzles have been detected in the optimizer printhead. If print quality is not acceptable, clean or replace the printhead.
Error Code: 27.n:01 (where n = the printhead slot number)
Recommendation: > A large number of blocked nozzles have been detected in one or more printheads. Calibration may have failed due to low printhead performance. Clean all the printheads and check their status.
Error Code: 29:00
Recommendation: > The maintenance cartridge (part number CZ681A) is almost full. It will need to be replaced soon.
Error Code: 29:01
Recommendation: > The maintenance cartridge is not inserted correctly.
1. Open the maintenance cartridge door on the right of the printer.
2. Make sure that the maintenance cartridge is correctly seated, then close the door.
3. If the error persists, replace the maintenance cartridge.
Error Code: 29.1:01
Recommendation: > Unable to track the maintenance cartridge status. Check, visually, that the maintenance cartridge has a correct status pattern on it.
Error Code: 29.2:00
Recommendation: > Unable to advance the printhead cleaning roll. Replace the maintenance cartridge.
Error Code: 32:01
Recommendation: > The take-up reel is disconnected. If you want to use the take-up reel, turn off the printer and ensure that all take-up reel cables are connected (sensor cables, printer cable). If you do not want to use it, you may need to unload the substrate manually from the take-up reel. Remember to cut the substrate first.
Error Code: 32:01.1, 32:01.2
Recommendation: > This error occurs when the tension bar stays in one of its sensor trigger positions for more than 8 seconds. The most likely causes of this error are as follows:
- The winding-direction switch on the take-up reel motor is activated, but substrate has not been taped to the take-up reel yet.
- The wrong take-up reel winding direction has been selected.
- Something is blocking the movement of the tension bar.
- The substrate is not following the correct path between the tension bar and the diverter.
Error Code: 32:02
Recommendation: > This error occurs during printer initialization, to warn you that the take-up reel has been disconnected while the printer was turned off. It also occurs if you try to enable the take-up reel, but it is not connected to the printer. Connect the take-up reel to the printer and press OK to continue.
Error Code: 41:03
Recommendation: > Electrical current limit in paper motor.
1. Turn off the printer.
2. Open the window and check for any visible obstacles restricting the advance of the substrate. If
there is a wrinkled mass of substrate inside the substrate path, lift the substrate pinch lever and
clear the obstruction. Carefully remove as much as possible of the jammed substrate from the
top of the printer. Cut the substrate if necessary. See also Substrate has jammed on page 81.
CAUTION: Try to avoid pulling the substrate out from the input path, because this reverses the
normal direction of movement, and could damage printer parts.
3. Turn on the printer.
Error Code: 42:03
Recommendation: > Scan-axis motor electrical current limit.
1. Turn off the printer.
2. Open the window and check for any visible obstacles restricting the advance of the substrate. If
there is a wrinkled mass of substrate inside the substrate path, lift the substrate pinch lever and
clear the obstruction. Carefully remove as much as possible of the jammed substrate from the
top of the printer. Cut the substrate if necessary.
3. Turn on the printer.
Error Code: 63:04
Recommendation: > An input/output problem has occurred in the network card.
1. Make sure that the network cable is correctly connected to the network card.
2. Check that your printer firmware is up to date. See Firmware update on page 158.
Error Code: 63:05
Recommendation: > The job is reaching the printer too slowly. The printer cancels the job if there are long pauses of more than 20 s.
1. Make sure that a 1 Gigabit Ethernet card is correctly installed in the computer with the RIP.
2. Check the RIP for any error messages. Check that the computer with the RIP is working correctly and has the minimum specification required by the RIP. Check that the hard disk is neither full nor
excessively fragmented.
3. Check whether the option RIP while printing is enabled. This option can cause slow printing if the
computer is not sufficiently powerful.
4. Try reducing the resolution of the job or increasing the number of passes.
5. Check that all the components of your LAN are operating at Gigabit speed.
Error Code: 68:03
Recommendation: > There has been a loss of permanent data, such as configuration or accounting data. This can happen after a firmware update with a data structure not compatible with the older version.
Error Code: 74:01
Recommendation: > An error occurred when uploading the firmware update file.
1. Turn off the printer by using the Power key on the front panel and the power switch at the rear of
the printer. Disconnect the power cord, then reconnect the power cord and turn on the printer.
2. Try again to upload the firmware update file to the printer. See Firmware update on page 158.
Error Code: 78:08
Recommendation: > Borderless printing is not possible. If you have a 365 or 375 printer, install the ink collector.
Error Code: 78.1:04
Recommendation: > The printer has no substrate preset for this substrate. Follow the firmware update procedure to update the printer with the latest substrate presets.
Error Code: 78.2:01
Recommendation: > The back tension is lost. This could be due to a loose roll core or an imminent end of roll. If these are not the causes, try unloading and reloading the substrate.
Error Code: 78.3:08
Recommendation: > Printing with the ink collector is not available in this print mode.
Error Code: 79:03, 79:04, 79.2:04
Recommendation: > Generic firmware error. Update the printer’s firmware.
Error Code: 81:01, 81.1:01, 81:03
Recommendation: > It was impossible to stop the servo correctly before setting the encoder position.
1. Turn off the printer.
2. Open the window, observing all safety procedures, and check for any visible obstacles restricting
the movement of the drive roller. If there is a wrinkled mass of substrate inside the substrate
path, lift the pinchwheels (using the substrate lever) and clear the obstruction.
3. Turn on the printer.
Error Code: 86:01, 86.2:01
Recommendation: > There is a problem in the carriage assembly.
1. Turn off the printer.
2. Open the window, observing all safety procedures, and check for any visible obstacles restricting
the movement of the carriage. If there is a wrinkled mass of substrate inside the substrate path,
lift the pinchwheels (using the substrate lever) and clear the obstruction. See also Substrate has
jammed on page 81.
3. Turn on the printer.
Error Code: 87:01
Recommendation: > The scan-axis encoder strip is detecting errors in the carriage position. Clean the encoder strip.
Error Code: 89:11, 89.1:10, 89.2:10
Recommendation: > The interior-light PCA may be failing or disconnected. The printer will continue operating normally, with only this functionality affected.
Error Code: 94:01
Recommendation: > Color cannot be calibrated on this substrate. White substrate measurement is out of range.
Error Code: 94:02
Recommendation: > Inconsistent colors found.
1. Check that the substrate-type selection in the front panel corrresponds to an actual substrate
loaded.
2. Retry calibration.
Error Code: 94:08
Recommendation: > Color calibration failed. Try again.
Error Code: 98:03
Recommendation: > One or more printheads are malfunctioning. Use the printhead status plot to find out which printheads are malfunctioning, and replace them.
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