WHAT IS HOSPITALITY MANAGEMENT ?

WHAT IS HOSPITALITY MANAGEMENT ?

When most people think of the hospitality industry, they usually think of hotels and restaurants. However, the true meaning of hospitality is much broader in scope. According to the Oxford English Dictionary, hospitality means “the reception and entertainment of guests, visitors or strangers with liberality and good will.” The word hospitality is derived from hospice, the term for a medieval house of rest for travelers and pilgrims. Hospice—a word that is clearly related to hospital—also referred to an early form of what we now call a nursing home.

Hospitality, then, not only includes hotels and restaurants but also refers to other kinds of institutions that offer shelter, food,

HOUSEKEEPING TERMINOLOGY

1. Antique- Antique furniture belongs to the period before 1840, though nowadays any pieces of furniture that is more than 100 years old is considered an antique. 

2. Amenity – A service or item offered to guests or placed in guestrooms for convenience and comfort, at no extra cost. 

3. Area inventory list – A list of all items and surfaces within a particular area that require the attention of the housekeeping personnel. 

4. Back of the house – The functional areas of the hotel in which employees have little or no guest contact, such as the engineering and maintenance department, laundry room and so on. 

5. Back to back – Describes a heavy rate of check outs and check ins on the same day, so that as soon as room is made up, a new guest checks into it.