GUEST COMPLAINTS- Hotel & Restaurant

Complaints must be handled correctly as they can affect the business reputation and income. Guests whose complaints are not handled correctly usually do not return to the hotel. Complaints will occur, but if handled correctly and efficiently, a scowl can be changed into a smile. Indeed, the guest may even apologize for bringing the complaint to someone’s attention.

Dealing with Complaints

The term complaint means “to express resentment or displeasure” or “to make a formal protest”. A complaint may be totally

WHAT IS HOSPITALITY MANAGEMENT ?

WHAT IS HOSPITALITY MANAGEMENT ?

When most people think of the hospitality industry, they usually think of hotels and restaurants. However, the true meaning of hospitality is much broader in scope. According to the Oxford English Dictionary, hospitality means “the reception and entertainment of guests, visitors or strangers with liberality and good will.” The word hospitality is derived from hospice, the term for a medieval house of rest for travelers and pilgrims. Hospice—a word that is clearly related to hospital—also referred to an early form of what we now call a nursing home.

Hospitality, then, not only includes hotels and restaurants but also refers to other kinds of institutions that offer shelter, food,

HOUSEKEEPING TERMINOLOGY

1. Antique- Antique furniture belongs to the period before 1840, though nowadays any pieces of furniture that is more than 100 years old is considered an antique. 

2. Amenity – A service or item offered to guests or placed in guestrooms for convenience and comfort, at no extra cost. 

3. Area inventory list – A list of all items and surfaces within a particular area that require the attention of the housekeeping personnel. 

4. Back of the house – The functional areas of the hotel in which employees have little or no guest contact, such as the engineering and maintenance department, laundry room and so on. 

5. Back to back – Describes a heavy rate of check outs and check ins on the same day, so that as soon as room is made up, a new guest checks into it. 

Top 10 best football players in the world in 2021.

 We run the rule over the 10 best football players in the world in 2021.

Who are the best football players in the world right now? A question that can never be properly answered, will barely even come close to leading to an agreement, but one that continues to fill pub chat and football terraces (well, group chats and Zoom calls for now).

SAMSUNG Galaxy S21 Ultra 5G Phone - Review

Today I am reviving the Samsung Galaxy S21 Ultra, a compatible latest and latest flagship phone. Samsung has added a new standout feature to this phone.

Now I will let you know about these features. I unboxed it last week, discussing the design and specification of this phone. Today I am reviewing it in detail.

This Way Cheap Internet Service Can Be Made

There have been repeated allegations that the Internet has not been devalued over service providers. What we need to consider here is that the design of the website five years ago and the current video and audio content app are all about increasing the use of the Internet.

Mobile Price In Nepal-2021

This is the Mobile Price in Nepal section where you will find the latest price of all the smartphones available in Nepal officially (2021). In Nepal, smartphones are mostly sold via offline retail shops.

However, offline sales still rule with over 90% market share. But, with significant internet penetration here in Nepal, we can predict online sales will be going to surge in years to come.

SAMSUNG
Samsung, a South Korean company that started as a trading company in 1938, is one of the biggest names in the smartphone industry. The company hit the Indian shores in 1995 and since then it has been a go-to brand for mobile phones. Samsung is one of those few brands that deliver advanced technologies to its customers at different price points. Samsung mobile phones are considered to be top-notch as they offer premium design, great features, and top-of-the-line specifications. The company has a footprint in almost every price segment starting from entry-level feature phones to top-end flagship smartphones. Talking about the smartphone range, the company has the Galaxy M series, which offers some great value-for-money devices targeted at Gen Z. 

Then, we have the Galaxy A-series that is popular in the offline market.